ct999 Privacy Policy

1. Introduction

ct999 ("we", "us", "our") operates the online gaming and sports betting platform accessible at ct999.biz (the "Platform"). We are committed to protecting the privacy and personal data of all users of the ct999 Platform ("you", "your", "Player").

This Privacy Policy describes what personal data ct999 collects from you, why we collect it, how we use and protect it, when and with whom we share it, and what rights you have in relation to that data. This Policy applies to all players who access or use the ct999 Platform, regardless of their location.

By registering a ct999 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please do not use the ct999 Platform.

2. Personal Data We Collect

ct999 collects the following categories of personal data from players:

2.1 Registration & Identity Data

• Full legal name;
• Date of birth;
• Gender (where provided);
• Pakistani mobile number and/or email address;
• Username and encrypted password;
• Residential address (where required for KYC verification).

2.2 Identity Verification (KYC) Data

• Government-issued identification document (e.g. CNIC, passport);
• Proof of address documentation;
• Selfie or live facial verification image where required by our verification process.

2.3 Financial & Transaction Data

• JazzCash or Easypaisa account number used for deposits and withdrawals;
• Bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other Pakistani bank) where bank transfer is used;
• USDT TRC20 wallet address where cryptocurrency is used;
• Transaction history: deposit amounts, withdrawal amounts, dates, and reference numbers;
• Wallet balance history.

2.4 Gaming & Activity Data

• Game sessions, bets placed, outcomes, and stake amounts;
• Cricket sportsbook betting history;
• Bonus and promotion usage;
• Login history, session duration, and activity timestamps.

2.5 Technical & Device Data

• IP address and approximate geolocation (country/city level);
• Device type, operating system, and browser type;
• Cookies and similar tracking technologies (see Section 7).

2.6 Communications Data

• Support chat transcripts and email correspondence with the ct999 team;
• Responsible gaming tool requests and self-exclusion records.

3. How We Collect Your Data

ct999 collects personal data through the following means:

• Direct provision: Information you provide when registering a ct999 account, completing KYC verification, making deposits or withdrawals, or contacting support;
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device data, and session information via cookies and server logs;
• Third-party verification providers: Identity verification data returned to ct999 by KYC service providers when you complete the verification process;
• Payment processors: Transaction confirmation data returned by JazzCash, Easypaisa, Pakistani banks, or other payment service providers.

4. How We Use Your Personal Data

ct999 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your ct999 account, verifying your identity, and processing your login;
• Service delivery: Providing access to the gaming lobby, sportsbook, live casino, slots, and all other Platform features;
• Payment processing: Processing deposits and withdrawals through your chosen Pakistani payment method;
• KYC & compliance: Verifying your age and identity as required by anti-money laundering (AML) obligations and responsible gaming standards;
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, collusion, account takeover, and prohibited conduct;
• Customer support: Responding to support requests, resolving disputes, and processing responsible gaming tool requests;
• Responsible gaming: Monitoring player activity to identify potential problem gambling indicators and administering self-exclusion, deposit limits, and cooling-off tools;
• Marketing communications: Sending you promotional offers, bonus notifications, and Platform updates where you have opted in to receive such communications;
• Legal compliance: Complying with applicable laws, regulatory requirements, court orders, and law enforcement requests;
• Platform improvement: Analysing aggregated usage data to improve Platform performance, game selection, and user experience.

5. Legal Basis for Processing

ct999 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and ct999, including account creation, game access, and payment processing;
• Legal obligation: Processing required to comply with AML regulations, age verification requirements, and other applicable legal obligations;
• Legitimate interests: Processing for fraud prevention, Platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

6.1 ct999 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary:

• Game providers and software partners: Game session data is processed by our certified game providers (e.g. Evolution Gaming, Pragmatic Play) solely for the purpose of delivering the games you play;
• Payment service providers: Transaction data is shared with JazzCash, Easypaisa, Pakistani banks, and other payment processors solely to process your financial transactions;
• KYC verification providers: Identity documents are processed by our third-party KYC partners for age and identity verification purposes, under strict data processing agreements;
• Legal and regulatory authorities: ct999 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law or court order;
• Fraud prevention services: Anonymised or pseudonymised risk signals may be shared with industry fraud prevention services to protect ct999 players and the Platform.

6.2 All third parties with whom ct999 shares personal data are required to handle that data in accordance with applicable data protection law and are bound by appropriate contractual data processing obligations.

7. Cookies & Tracking Technologies

7.1 ct999 uses cookies and similar tracking technologies to operate the Platform and improve your experience. The types of cookies used include:

• Strictly necessary cookies: Essential for Platform functionality, including maintaining your login session and wallet state. These cannot be disabled without breaking Platform functionality;
• Analytics cookies: Used to collect aggregated, anonymised information about how players use the Platform, helping ct999 identify performance issues and improve the user experience;
• Preference cookies: Used to remember your Platform settings, such as language preference and display options.

7.2 You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality. ct999 does not currently use third-party advertising cookies.

8. Data Retention

ct999 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following:

• Account data and transaction records are retained for a minimum of five (5) years from the date of account closure or last transaction, in compliance with AML and financial record-keeping obligations;
• KYC documentation is retained for the period required by applicable regulatory obligations;
• Support communications are retained for a minimum of two (2) years;
• Marketing preferences and opt-out records are retained indefinitely to ensure compliance with your opt-out instructions.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9. Data Security

ct999 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Two-factor authentication options for player accounts.

While ct999 takes data security seriously, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their ct999 accounts and to enable two-factor authentication.

10. Your Data Rights

Subject to applicable law and ct999's legal obligations, you have the following rights in relation to your personal data:

• Right of access: Request a copy of the personal data ct999 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements;
• Right to restrict processing: Request that ct999 restrict the processing of your data in certain circumstances;
• Right to object: Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests;
• Right to withdraw consent: Withdraw consent for marketing communications at any time without affecting prior processing.

To exercise any of these rights, contact the ct999 support team via live chat or at: [email protected]. ct999 will respond to verified requests within a reasonable timeframe and in accordance with applicable data protection law.

11. Children's Privacy

The ct999 Platform is strictly for adults aged 18 and above. ct999 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from an individual under 18, that data will be deleted and the associated account will be closed immediately. If you believe that a minor has registered a ct999 account, please contact support without delay.

12. International Data Transfers

ct999 operates globally and some of our service providers, including game providers and KYC verification partners, may process your personal data in jurisdictions outside Pakistan. Where such transfers occur, ct999 ensures that appropriate safeguards are in place, including contractual data processing agreements requiring the recipient to protect your data to a standard consistent with applicable data protection law.

13. Third-Party Links

The ct999 Platform does not contain links to third-party websites. However, if you access payment service providers such as JazzCash or Easypaisa through a separate browser window in connection with a ct999 transaction, please note that those services operate under their own privacy policies, which are outside ct999's control.

14. Changes to This Privacy Policy

ct999 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or in-platform notification prior to the change taking effect. The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the ct999 Platform following notification of changes constitutes acceptance of the updated Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or ct999's handling of your personal data, please contact the ct999 Data Privacy team:

• Live chat: Available 24/7 via the ct999 Platform
• Email: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days.